Returns & Exchanges

Due to the perishable nature of our wines, we are unable to accept returns on any food or alcohol products once they have been delivered. If your shipment is damaged or flawed, please contact our guest services team within 30 days for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please carefully examine your shipment for any signs of breakage, leaking, or cork damage that may have occurred during transit.

• 2.
  Document the Issue

  If you find a damaged bottle, take clear photographs of the packaging and the affected product to help us process your claim quickly.

• 3.
  Contact Guest Services

  Email our support team with your order number and the documentation of the damage to initiate an investigation with our carrier.

• 4.
  Receive Resolution

  Once verified, we will arrange for a replacement shipment at no additional cost or issue a credit to your account for the value of the damaged goods.